Letter of Complaint Assignment
The letter of complaint is an effective way to have your concerns raised and addressed. Writing an actual letter demonstrates your seriousness about documenting an issue and expecting a response. It is the most formal, legitimate way to initiate change on a small scale, and, in a sense, it is argument at its most effective. In some ways, a complaint letter is like an argumentative essay you would write for your classes, but, in this case, your thesis is not necessarily stated in the first paragraph.
Instructions
Be sure to arrange your letter effectively. Give it an introductory paragraph in which you tell the reader why you are writing. State the nature of the problem. Be specific about which product, service, or expectation is of concern. In subsequent paragraphs, explain the crucial details clearly and simply. Refer to official warranties, policies, or instructions by quoting and referencing them. You may even enclose photographs or other evidence that documents the problem if you feel this will help make your case more clear to the reader. Then, in closing, suggest a reasonable solution and/or request that the reader assist you in a way that will be productive. Be sure to include contact information.
As with any letter, the complaint letter requires the writer to maintain good relations with the reader, even when circumstances may be stressful, challenging, and unfair. Stress your seriousness in seeking a resolution, but refrain from creating a threatening or angry tone.
Deliverables
Your letter of complaint should be approximately one-page in length and should exhibit all the qualities of good technical writing – conciseness, organization, clarity, & correctness (including formatting and grammar). We will write two drafts – a rough draft to be revised, edited, & proofread and a final draft to submit for a grade. The final draft will also be submitted to turnitin.com and the submission receipt will be included with the draft and the final copy.
Due Date: Wednesday, February 1